Notice of Nondiscrimination:

HealthSpring complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. HealthSpring does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

HealthSpring:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, contact member Service at 1-800-668-3813, 8 a.m.–8 p.m., 7 days a week.

If you believe that HealthSpring has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

HealthSpring
Attn: Member Grievances
PO Box 2888
Houston, TX 77252-2888
Phone: <Toll free number> (TTY 711) Fax: <Toll free number>.

You can file a grievance in writing by mail or fax. If you need help filing a grievance, member Service is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201 1-800-368-1019, 800-537-7697
(TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

HealthSpring products and services are provided exclusively by or through operating subsidiaries of Health Care Service Corporation, a Mutual Legal Reserve Company. The HealthSpring name, logos, and other HealthSpring marks are owned by HealthSpring Intellectual Property, Inc. ATTENTION: If you speak languages other than English, language assistance services, free of charge are available to you. Call 1-800-668-3813 (TTY 711), 8 a.m.–8 p.m., 7 days a week. ATENCIÓN: si usted habla un idioma que no sea inglés, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-668-3813 (TTY 711), 8 a.m.–8 p.m , 7 días de la semana. HealthSpring is contracted with Medicare for PDP plans, HMO and PPO plans in select states, and with select State Medicaid programs. Enrollment in HealthSpring depends on contract renewal.